Guide · 24 min read
The Enterprise Search Buyer’s Handbook
What to demand from an enterprise search vendor: permission models, explainable ranking, semantic depth, and the pilot questions that expose weak products.
Resources
Writing on knowledge, search and the quiet art of finding things
Handbooks, whitepapers and field notes from the team building KnowledgeHub — written for the people who buy, deploy and live with enterprise knowledge systems.
Guides & whitepapers
Substantial reading, no gated fluff
Guide · 18 min read
Designing Knowledge Bases People Actually Maintain
Ownership, review cadence and capture friction — the three variables that decide whether your wiki thrives or becomes a graveyard. With a space-design template.
Whitepaper · 31 pages
Explainable AI for Regulated Enterprises
Our approach to applied AI in professional services: evidence-backed suggestions, permission-bound generation and audit trails your compliance team will accept.
Casebook · 6 workflows
Knowledge Workflows for Expertise-Led Firms
The consulting, engineering and professional services workflows behind our use-cases page — expanded into full process maps you can adapt to your firm.
Field notes
From the engineering bench
August 2026
Why hybrid retrieval beats pure vector search in enterprises
Keyword precision still matters for clause numbers, part codes and client names. A field note on blending both without doubling latency.
July 2026
The retirement cliff: capturing expertise before it walks out
How AI Discovery maps knowledge concentration, and the succession-capture programmes we run with clients facing Q4 retirements.
June 2026
Permission-aware crawling, explained plainly
Access control lists, incremental sync and the reason “search everything, filter later” is never acceptable in a professional firm.
May 2026
Sixty connectors and the ones that matter most
Which integrations deliver the fastest time-to-value — and how to sequence a connector rollout across a multi-system estate.
Questions
Asked often, answered plainly
How long does a typical deployment take?
A single-department pilot usually indexes and goes live within two to three weeks. Firm-wide rollouts, including custom connectors and knowledge-base design, typically run one to two quarters.
Does our content ever leave our control?
No. KnowledgeHub indexes content in place, and you choose cloud, UK-hosted or fully on-premises deployment. Permissions from your source systems and identity provider govern every result.
Do we need to migrate anything?
Nothing moves. Connectors read from SharePoint, Confluence, Slack, Drive and your other systems where they live. Knowledge bases are additive, not a replacement project.
Which sectors do you serve best?
Consulting firms, engineering companies and professional services practices — organisations whose product is expertise and whose history is an asset.
Want the full library?
Ask us for the complete resource pack — handbooks, whitepapers, casebook and the API documentation — in one email.